We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zobha.my@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at zobha.my@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

• Full Unboxing video is a mandatory requirement and must be shared with us during the return process.
• Genuine Quality Issues: If you receive a saree/menswear / any silk products with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
• Damaged or Wrong Product: If your saree/menswear / any silk products arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

• Products ordered with fall and edging service are not eligible for return, exchange or cancellation.
• Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.
• Colour Mismatch: We take utmost care while photographing images to match the true colour of the saree. However, there might be slight colour variations due to differences in the display of the screen. Kindly note colour variation or colour mismatch will not be considered a valid reason to process a refund.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Upon receiving your query, our team will assess your situation on a case-to-case basis. and then present you with the available options.
• In the event of an exchange, our team will provide comprehensive guidance regarding the exchange process. This includes facilitating the exchange for the same product or assisting you in selecting an alternative product of your choice from our wide range.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7 days or more sometimes for your bank or credit card company to process and post the refund too.
• In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for a refund or replacement.
• In rare cases where the quality check of the product does not meet our stringent standards, the item will be reshipped to you promptly and at no additional cost. Please note that in such instances, there won't be an option for a refund or exchange.

International Customers 

• Customers may have to bear additional charges such as return costs and customs duties (for international orders) in case of returns.
• Store exchange is not applicable to orders shipped outside Malaysia.